Cruise Operations

What Success Looks Like in Cruise

Safer voyages, smoother operations, and real-time control, across every deck.

Crew receive the right alerts instantly, with clear instructions and ownership
Faster response to incidents that could impact safety, comfort, or compliance
Consistent execution of SOPs across departments, shifts, and ships
Reduced guest impact through early intervention and coordinated response
Live visibility for ship leadership: what’s happening, what’s actioned, what’s done
Defensible records for audits, investigations, and continuous improvement

Why ship operations break down when seconds matter.

Alerts happen, but response is manual and inconsistent across teams
Critical information is fragmented across PMS, radios, phones, and paper logs
Hard to reach the right people fast, especially when crews are mobile
Broadcast messages go out, but there’s no confirmation of execution
Slow escalation and unclear accountability during high-pressure events
Post-incident reporting is painful: scattered notes, missing timestamps, no single truth

One closed-loop system that connects IoT + broadcast + voice + execution.

IoT alert from the bridge triggers the right workflow automatically (e.g., leak, smoke, door, equipment anomaly)
Send targeted broadcast alerts to the right crew groups by role, department, or zone
Push alerts to Mitel desk phones and DECT phones so mobile teams are reached immediately
Integrate voice/PBX with the ship’s Property Management System (PMS) so communication and operational context stay connected
Guide crew through SOPs step-by-step on mobile to ensure correct execution
Capture a real-time audit trail (who/when/where + notes/photos) and close-out confirmation
Give leadership a live dashboard: active incidents, response status, and time-to-resolution

Turnover Cabins & Public Areas)

(arrival/departure turnover, deep clean verification, lost & found sweep)

Flood / Leak Response

(cabin leak, galley drain backup, machinery space water intrusion)

Fire & Life Safety Readiness

(rotation, soap/ paper stocked, garbage emptied, accessibility check)

Emergency Equipment

(AEDs, oxygen kits, med bags, stretchers)

Sanitation & Food Safety

(galley line checks, cold storage temps, cleaning verification)

Restricted Area & Security

(access checks, muster station readiness, incident follow-up)

What it looks like when shipwide operations are truly coordinated.

A sensor or bridge event triggers an alert and automatically assigns the right workplan
Crew are notified instantly on desk + DECT, no scrambling to find people
The responder follows guided procedures in Command Center and logs proof of completion
Supervisors see progress in real time and escalate if steps are missed or delayed
When resolved, closure notifications are sent, no surprises, no loose ends
Post-incident reporting is immediate: timeline, actions taken, and verified outcomes