Utilities & Critical Infrastructure
Protecting residents takes more than good intentions; it takes verifiable execution.
What Success Looks Like in Utilities
Reliable service, safer teams, and audit-ready proof, every shift.
Routine checks completed on time, every time (with proof, not paper)
Faster response to issues before they become outages or safety events
Standardized execution across crews, sites, and contractors
Clear accountability: what was done, when, where, and by whom
Real-time operational visibility for supervisors and leadership
Stronger compliance posture with defensible records and reporting
The Operational Roadblocks
Where risk creeps in, especially across distributed, field-based operations.
Paper logs, binders, and spreadsheets that get missed or backfilled
Inconsistent procedures across regions, shifts, and teams
Delays escalating failures (and gaps in follow-through)
Limited visibility into contractor work and verification
Hard-to-prove compliance during audits or incident reviews
Time wasted chasing updates instead of managing by exception
How Command Center Solves It
Mobile-first workflows that verify execution in the field, without slowing crews down.
Digitize inspections, maintenance routines, and safety checks by site, asset, route, or crew
Guide workers step-by-step so procedures are executed correctly and consistently
Capture a defensible audit trail (time/user/location + photos/notes as needed)
Trigger real-time alerts and escalation when tasks fail, are missed, or flag hazards
Give supervisors a live dashboard to monitor completion and intervene early
Support contractor accountability with the same standards and verification
Common Workflows in Utilities & Critical Infrastructure
Electric
Reliability
(substation rounds, transformer inspections, pole/line patrols, outage restoration steps)
Gas
Continuity
(regulator station checks, leak response workflow, valve operations, service restoration verification)
Drinking
Water
(pump station checks, reservoir levels, backup power readiness, main break isolation & restoration)
Wastewater / Sewer Continuity
(lift station inspections, high-level alarm response, pump changeover tests, overflow prevention actions)
Stormwater Capacity
(catch basin inspections, outfall checks, debris removal verification, extreme-weather readiness)
Broadband / Telecom
(critical node checks, fiber vault inspections, battery/UPS checks, field restoration closeout)
A Day in the Life, Transformed
What it looks like when execution is visible and measurable.
Crews start with a clear, prioritized workplan by route/site
Field checks are completed quickly on mobile and verified automatically
If something fails, the right people are notified right away, with context
Follow-up work is assigned, tracked, and closed with proof
Leadership sees real-time completion across regions without chasing updates
Audits and incident reviews pull reports in minutes, not days
